Job Description – Receptionist / Front Desk Executive

Company: Reform Pilates Studio
Location: Raipur, Chhattisgarh
Position: Receptionist / Front Desk Executive
Employment Type: Full-Time
Experience: 0–2 years preferred; freshers with valuable communication skills may apply
Salary: ₹12,000 – ₹15,000 per month

About the Role

We are looking for a professional, well-presented, friendly, and proactive Receptionist to manage the front desk and support the smooth day-to-day operations of Reform Pilates Studio.

The ideal candidate should have excellent communication skills, a customer-first approach, good organizational abilities, and the confidence to handle client inquiries and sales follow-ups.

Key Responsibilities

Front Desk & Client Management
- Welcome and assist clients professionally and warmly.
- Manage client check-ins, appointments, bookings, and class schedules.
- Handle walk-in clients and provide information about Pilates, packages, memberships, and studio services.
- Maintain accurate client records and database.




- Coordinate with trainers regarding client requirements, schedules, and sessions.
- Handle client concerns and ensure a positive overall experience.

Calls, WhatsApp & Enquiries
- Attend incoming calls and respond to WhatsApp/online enquiries promptly.
- Handle new enquiries and explain studio packages, pricing, sessions, and policies.
- Follow up with leads, trial clients, and existing clients.
- Maintain proper enquiry and follow-up records.
- Assist in converting enquiries and trials into memberships.

Sales & Client Retention
- Follow up with prospective clients and trial sessions.
- Track membership renewals and upcoming package expiries.
- Inform clients about ongoing offers, packages, and studio activities.
- Support the studio in achieving monthly enquiry, conversion, and revenue targets.

Payments & Administration
- Handle membership payments and maintain payment records.
- Generate/maintain invoices and receipts where required.
- Maint

📌 Front Office Assistant (Raipur)
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📍 Raipur