Reporting to the Senior Director of SaaS, the Salesforce Developer is responsible for customizing, developing and supporting solutions on the Salesforce and ServiceNow platform.
The ideal candidate will strong understanding of the Salesforce.com and ServiceNow platform, and basic to intermediate understanding of integrations, single sign, security, etc. (Informatica, other ETL tools a huge plus), interest and ability to understand the problem to solve, solution design and critical path to develop. The candidate will have exceptional technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization. We are seeking a self-starter, with a bias towards action, who can recognize and make process improvement recommendations.
Responsibilities:
- Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, and workflows
- Create and customize reports, homepages, and dashboards in ServiceNow




- Ensure the ServiceNow platform and tools remain current by performing testing and installation of ServiceNow updates, patches, and recent releases
- Create and configure Business Rules, UI Policies, UI Actions and ScriptsDesign and develop advanced ServiceNow customizations
- Troubleshoot multiple integrations with ServiceNow and Rally.
- Manage ServiceNow security by managing roles and access control lists
- Train personnel in ServiceNow use and processes to include creating supporting documentation including user and training guides
- Work directly with end users to resolve support issues within ServiceNow
- Oversee code reviews.
- Design, develop, configure, test and deploy solutions built on Salesforce platform
- Responsible for configuration, design, functionality and end-user support of the Force.com platform
- Implement solutions in an agile environment delivering high-quality code and configuration
- Develop and manage Workflows, Process Builder, Assignment rules, email te

📌 ServiceNow Developer (Mumbai)
🏢 Microstrategy
📍 Mumbai