Manager - Quality
This role at MOSAIC Wellness is for a Manager - Quality who will be responsible for devising and overseeing quality procedures, ensuring the reliability and consistency of production, and driving continuous improvement in product and process quality. Based in Hyderabad at a third-party manufacturing location, this role requires solid analytical skills, leadership, and a willingness to travel extensively across India.
Key Responsibilities
- Quality System Management: Devise procedures to inspect and report quality issues, monitor all operations affecting quality, and supervise inspection/testing personnel to ensure reliable production.
- Customer & Compliance Assurance: Appraise internal customer requirements for satisfaction, report malfunctions to production for immediate action, and ensure all legal and quality standards (e.g., ISO 9000) are met.
- Data Analysis & Improvement: Facilitate proactive solutions by collecting and analyzing quality data. Identify quality problems or areas for improvement and recommend solutions,
including improvements to manufacturing processes.
- Documentation & Reporting: Keep records of quality reports, statistical reviews, and relevant documentation. Communicate quality control information across relevant departments.
- Process Control: Identify critical points in the manufacturing process (RM & PM IN to FG Out) and specify sampling procedures. Plan and oversee periodic additive evaluations and implement statistical process control.
- Laboratory Oversight: Ensure analytical/microbiology laboratories and Incoming Inspection are operational to support production and product release. Oversee the receipt, inspection, sampling, and disposition of all raw materials.
- Issue Resolution: Analyze customer complaints, present Root Cause Analyses (RCAs) and Corrective and Preventive Actions (CAPAs). Check for non-conformities and perform corrective actions.
- Team Management: Manage and coach members of the QC lab.
- Technic