The Role:
We are looking for a energetic, hands-on Director of IT Operations to lead our global infrastructure and support operations from our India hub. This role is critical to ensuring the stability, scalability, and security of Strategy s enterprise IT systems. You will shape and drive our infrastructure strategy, lead a talented international team, and partner with business and technology stakeholders across regions to deliver robust, secure, and cost-effective IT solutions.
Your Focus:
- Lead a high-performing global team of engineers and subject matter experts across infrastructure, network, systems, and storage.
- Inspire, hire, mentor, and develop a diverse, world-class IT team.
- Drive strategic IT infrastructure initiatives and ensure alignment with business objectives and evolving technologies.
- Establish and track KPIs to measure team performance, system uptime, and customer satisfaction.
- Oversee operations for data centers, cloud environments, network infrastructure, storage, virtualization, backups, and disaster recovery.
- Ensure high availability, performance,



and security of all corporate IT systems.
- Manage Active Directory, Microsoft 365, server management, and system patching (SCCM).
- Implement and maintain secure configurations for hardware, software, and network services.
- Define and enforce IT operational standards, documentation, runbooks, and SLAs.
- Plan and coordinate maintenance windows, change controls, upgrades, and incident response.
- Own asset lifecycle management, inventory controls, and procurement recommendations.
- Manage on-call rotations and ensure 24/7 global support readiness.
- Partner closely with internal application teams, Security, and Engineering to align infrastructure with evolving needs.
- Lead vendor relationship management, contract renewals, and performance reviews.
- Evaluate cloud provider services and ensure optimal utilization and cost efficiency.
- Ensure adherence to IT policies, regulatory standards, a

📌 Director, IT Operations (Pune)
🏢 Microstrategy
📍 Pune