- Working in our IT Command Center requires a passion for technology, a commitment to continuous learning and vigilance to safeguard assets, both physical and virtual. The IT Command Center Senior Analyst is at the forefront of technology monitoring, collaborating with highly motivated teams dedicated to analyzing, designing, developing, and deploying solutions to better monitor and fortifying our IT capabilities, reducing the Mean Time to Detect and Mean Time to Recover. This role's attention to detail and quick decision making plays a critical role in ensuring the stability, capacity, and resilience of our products. Through collaboration with internal teams and tech experts across our network, this Senior Analyst makes a difference to our Brand Partners and customers.
- As a member of our IT Command Center, this position joins a worldwide group responsible for 24/7 monitoring and Incident Response, serving as the eyes and ears of the IT organization's infrastructure and applications. In the role as a senior shift analyst,



the responsibilities encompass monitoring alerts generated by our Security Information and Event Management (SIEM) system and other monitoring tools, conducting initial investigations and escalating incidents as appropriate. Quick decision making plays a pivotal role in ensuring the organization reduces its mean time to detect incidents and reduce the impact to our internal associates, our Brand Partners, and our customers.

Essential Job Functions:
- IT Monitoring and Analysis - Responsible for proactively identifying IT incidents, making rapid decisions on the prioritization and impact of each incident, and taking steps to mitigate financial and reputational harm to Bread Financial. Use industry standard IT monitoring tools and internal team runbooks as an advanced user, in addition to leveraging business and system knowledge to correlate data across tools to properly action incidents in accordance with industry standard incident management fra

📌 Senior IT infrastructure support analyst (Bengaluru)
🏢 Bread Financial
📍 Bengaluru