- The Technical writer will create, update and maintain technical and non-technical documentation for the Digital Capabilities group. It is required to work closely with the internal product owners and business teams to discuss and understand the enterprise level products and capabilities and publishing the information into clear, concise and accurate content for end user consumption.
- We are required to write documents that cater to both the external and internal audience. Our external brand facing documents provides direction to our Brand partners on integrating our capabilities into their software ecosystem when launching one of our products. The internal facing documents provides detailed information about a capability and are meant for our internal associate(s) or team(s) who are interested to learn and understand our capabilities.
- To be successful at this role, the writer will need to have a solid technical aptitude and quickly adapt to learning the products and capabilities.
Essential Job Functions
- Ability to grasp complex business and technical information and write and organize net new documents for new products or capabilities
- Understand and analyze the content in the existing documents to help identify gaps, update and organize those documents to keep it up to date
- Work with the various technical and business teams to accurately and effectively gather product information/requirements, researching independently is necessary
- Ability to interact efficiently with product owners, business, technology subject matter experts and other internal teams to ensure that specialized topics are appropriately addressed and discussed
- Determine the clearest and most logical way to present information and instructions for greatest reader comprehension and writes and edits technical information accordingly
- Ability to prioritize and manage multiple documentation projects simultaneously in an ever-changing, fast paced environment
- Regular follow-ups with stak