POSITION SUMMARY:

The Forward STM manages the Loan Boarding, De-Boarding & Correspondence process.
Duties will include liaising with Prior Servicers and Business Units to ensure
smooth boarding of files into the MSP system. This role is responsible to board
prior servicer loan files into the MSP system, post boarding corrections,
coordinating with clients, servicers or Investor to resolve queries identified
during the loan boarding process, and engaging to ad hoc task as required

JOB FUNCTION AND RESPONSIBILITIES:
Handle all the assigned day-to-day boarding files from different clients
Extend support to team as and when required to complete the boarding files in
line with the manager’s direction
Effectiveness on follow-ups with prior servicer and business units
Apply critical thinking and sound judgment, beyond merely following
instructions
Proactively ask questions to ensure accuracy and effectiveness
Exhibit confidence in communication and decision-making
Be open to work on the ad-hoc task/projects as required




Monitor the mailboxes to ensure all email communications are being handled
timely and appropriately
Be self-driven, should be able to perform under high pressure
Timely responses to servicers, stake holders, business units and boarding
loan files are key priorities
Willing to work extra hours as per the process requirements/Flexibility to
work in accordance with Business requirements

QUALIFICATION:
Bachelor's degree or equivalent of fifteen years of education
Minimum 02 years of experience required in mortgage servicing or origination
Should have knowledge on mortgage documents like Note, 1003, Appraisal etc.
Should have sound knowledge in Microsoft Excel to handle data files
Should have valuable communication skills both verbal and written
Robust analytical and problem-solving skills and attention to detail and
accuracy
Aggressive follow up skill is must

WORK SCHEDULE OR TRAVEL REQUIREMENTS:

Night Shift

📌 Associate, Servicing Transaction Mgmt Bengaluru (India)
🏢 Onity
📍 India