This engineering position is a subject matter expert in multi-channel communications platforms, specifically Alvaria (Noble Contact Center) and advanced experience in configuring, deploying, monitoring and supporting distributed systems. An advanced knowledge of technical troubleshooting, ability to resolve front-line issues, and provide detailed information for escalated troubleshooting. Experience supporting call centers, Telephony Equipment, and Private Branch Exchanges or Linux Server Administration and scripting knowledge (Python, Perl, Bash or similar). The engineer s responsibility is to ensure the delivery of the software is high quality and automated as much as possible.
Essential Job Functions
- Utilize the software development lifecycle to implement technology solutions that create and enhance applications. Inspect, analyze, and translate functional and non-functional requirements into technical design, application code, and configuration parameters. Produce design specifications, including screen layouts, graphical user interfaces,



and printed outputs developed for self and others. Convert technical design and specifications into functioning components through the development of application code and configuration. Provide technical on-call support as defined within team and role expectations.
- Create and execute unit tests to ensure issues are proactively identified within the software development lifecycle. Analyze code to identify causes of errors and defects. Remediate known errors within development and production support contexts. Review application code for self and others. Define, support, and enforce code standards and guidelines relevant to the applications and technologies being supported. Estimate and size work based upon high-level requirements. Continuously improve applications and processes with a focus on quality, efficiency, and user experience.
- Cultivate relationships across roles and organizations to maximize collaboration, partnersh

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