- Lead continuous improvement efforts to build a best-in-class end-to-end order fulfilment process.
- Uphold a high level of customer satisfaction by listening to stake holders, warehouse teams, addressing concerns, resolving issues, and providing exceptional service throughout the order fulfillment journey.
- Support business objectives by working with sales and operations team to fulfill customer needs
- Collaborate closely with the sales and warehouse teams to prioritize and schedule orders.
- Identify opportunities for process improvements within the order fulfillment workflow. Implement standard work and process excellence
- Take ownership of customer centric culture by reinforcing positive and respectful relationships with both internal and external partners
- Developing and managing performance goals and objectives to exceed customer expectations through timely execution, accuracy, and quality.
- Collaborating with the Senior Leadership team to establish and maintain quality control standards while ensuring all issues are escalated appropriately,
along with recommendation and/or resolution status.
- Proactively identifying and leading process improvement initiatives, including collaborating with the technology team to give feedback and drive improvements.
- Clearly communicating policies to team members and acting as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.
- Responsible to develop and maintain an on-boarding training program and regular refresher training for team and recent hires on processes (updated) and SOPs.
- Perform additional duties as necessary to increase team capacity and maintain performance, working with senior staff; and other duties as directed by Senior Manager.
Desired Candidate Profile:
- Bachelors / Master Degree with a minimum of 5+ years of experience in Order Fulfilment, Supply Chain and Team management.
- The candidate should have relationship management