Job description
Job Summary:
This incumbent will play a key leadership role on the Consulting team by building effective client relationships, managing multiple complex projects to completion and developing a high performing team. This role will be a trusted adviser to our customers to deliver the highest customer satisfaction. The ideal candidate will thrive in a fast-paced environment and is able to continually improve our methodology and develop best in class processes. She/He will be a dynamic leader that fosters a team-oriented environment and has a track record of rallying teams to success.
This is a highly visible and complex role since the candidate will be the Senior point of contact and work with executives and users across the entire organization. The successful candidate must be a strong leader, extremely well organized, detail-oriented, quality-minded and possess excellent written and verbal communication skills.
Key Responsibilities:
- Manage a portfolio of up to 10-15 Business Transformation Enterprise projects or couple of Strategic
- Engagements of varying complexity at any given time
- Lead the implementation services & consulting for assigned clients
- Implementation scoping, estimating and Contract reviews
- Work with cross departments (Sales, Product Management, Customer Value, Infrastructure) to be able to come up with solutions which help provide value to clients
- Build strong relationships with Senior client stakeholders of Fortune 1000 companies
- Manage project resources including Project Managers, Solution Architects, and Consultants
- Manage project issues/risks and client expectations and escalate as needed
- Assist in building playbooks and and benchmarks from completed projects
- Understanding of Business processes and System architecture
- Arranging and conducting initial Executive and CxO discussions and positioning meetings