Job Description
Role Overview
nWe are seeking a Healthcare Delivery Manager lead end-to-end IT service delivery for a large healthcare account, managing a team of approximately 140 resources across onsite and offshore locations. This role will be responsible for driving operational excellence, service quality, stakeholder engagement, and continuous improvement across a multi-disciplinary IT landscape. The position requires solid leadership across Service Desk, Onsite Support, Network, Server, Storage, Business Applications, and Clinical Applications, ensuring high availability, compliance, and alignment with healthcare industry standards.
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nKey Responsibilities
n1. Service Delivery & Operations
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Lead and oversee 24x7 IT operations ensuring adherence to SLAs, OLAs, and KPIsn
Drive service excellence across Service Desk, EUC, Infrastructure, and Application teamsn
Ensure high availability and performance of critical healthcare systemsn

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n2. Team Leadership & Management
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Manage and mentor a distributed team of ~140 resources (onsite + offshore)n
Build a high-performance culture focused on accountability, collaboration, and continuous improvementn
Drive workforce planning, performance management, and skill development initiativesn

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n3. Stakeholder & Client Management
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Act as the primary point of contact for client leadership and business stakeholdersn
Provide regular executive updates, service reviews, and strategic recommendationsn
Build solid relationships to ensure customer satisfaction and retentionn

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n4. Infrastructure & Application Oversight
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Oversee Network, Server, Storage, and Cloud settings ensuring resilience and scalabilityn
Govern Business and Clinical Applications ensuring uptime and compliancen
Ensure seamless integration across infrastructure and application layersn

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n5. Incident, Problem & Change Management
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Lead Major Incident (P1) management and en

📌 Infrastructure Delivery Manager Tamil Nadu
🏢 Neurealm
📍 Tamil Nadu