About Cvent: Cvent is a leading meetings, events, and hospitality technology provider. Our comprehensive suite of solutions helps organizations plan, market, manage, and analyze their in-person, virtual, and hybrid events more efficiently. Our Client Success organization partners closely with customers to drive adoption, achieve measurable business outcomes, and realize long-term value from their investment in Cvent. We are looking for a Client Success Advisor to join our team. In this role, you will manage a customer portfolio helping them successfully leverage Cvent to support their clients’ event programs while driving retention and growth. What You Will Be Doing: Understand customers’ event programs, business goals, and success measures to develop actionable success plans. Monitor account health, adoption, satisfaction, and renewal signals to proactively address risks and uncover opportunities. Lead strategic business reviews and regular touchpoints to demonstrate value, align on priorities, and strengthen partnerships.
Use platform and event performance data to recommend ways to improve outcomes and maximize ROI. Partner with Account Management and Sales to identify and execute expansion opportunities across products, use cases, and business units. Coordinate cross-functional resources to support customers throughout their journey. Represent the voice of the customer by sharing trends, feedback, and use cases that inform product, enablement, and go-to-market efforts. Drive customer engagement through Cvent programs, community initiatives, and advocacy opportunities. Contribute to scalable best practices by improving playbooks, sharing customer success stories, mentoring peers, and supporting cross-functional initiatives. What You Need for This Role: Bachelor’s degree or equivalent practical experience in a relevant field.3+ years in a customer‑facing role such as Customer Success, Account Management, Consulting, or similar, ideally within Saa S, marketing techn
📌 Customer Success Advisor (Haryana)
🏢 Cvent
📍 Haryana