Hiring Relationship Manager (RM) – Diya Greencity Private Limited Company: Diya Greencity Private Limited Location: Raj Nagar Extension, Ghaziabad, Uttar Pradesh, India? Role: Assistant Relationship Manager (ARM) Employment Type: Full-Time (On-Site)Diya Greencity Private Limited is looking for a highly motivated and customer-focused Relationship Manager (ARM) to join our team for our affordable group housing project – Diya Greencity. This project is developed under the affordable housing policy of Awas Bandhu, U. P. Housing & Development Board, Uttar Pradesh Government, offering a great career growth chance for individuals looking to establish themselves in the real estate and housing sector. Key Responsibilities:✅ Act as the primary point of contact for customers, handling queries and providing accurate resolutions.✅ Build and maintain strong relationships with customers, ensuring high satisfaction levels.✅ Assist in the home-buying process, guiding customers through documentation and post-sales support.✅ Collaborate with sales, CRM,
and legal teams to streamline customer communication.✅ Track customer interactions using CRM software and maintain detailed records.✅ Address and resolve customer complaints efficiently while ensuring a positive customer experience.✅ Analyze customer feedback and provide insights for service improvement.✅ Ensure compliance with company policies, legal regulations, and industry best practices.✅ Work closely with the management team to enhance overall customer engagement and retention. Qualifications & Skills:✔️ Bachelor’s degree in Business Administration, Marketing, or a related field.✔️ 5+ years of experience in customer relationship management, preferably in real estate or housing projects.✔️ Strong interpersonal and negotiation skills to build and maintain customer relationships.✔️ Excellent verbal and written communication skills in English and Hindi.✔️ Proficiency in CRM software and Microsoft Office tools.✔️ Analytical minds