Job DescriptionRoles & Responsibilities:
NMaintenance and Upkeep ofCommon Areas
N
Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
N
Tours residential buildings on a daily basis speaking with employees and residents to understand business needs and assess operational prospects.
N
Supports HPM-managed Clubhouse with operational requirements (HK, maintenance, procurement, etc.), ensures customer satisfaction levels
N
Life Safety/Loss Prevention – the consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection
N
Security and safety of all residents and associates
NRelationship Management
N
Drives the site culture(of Associates and outsourced staff) and thereby delivering on positive customer experience
N
Develop relationships with the residents, with a single minded focus on delivering a differentiated and personalized experience
N
Ensure customer understanding and feedback loop
N




Demonstrates urgency inresponse and handling of customer problems and complaints
N
Establish a database onresidents and create a process on recognizing special occasions like birthdays, etc.
NInternal Coordination
n
Coordinates with internal Lodha Group departments like Landscaping, etc. for maintenance of the entire complex
N
Plans in coordination with HPM Central team a monthly Activities calendar for resident engagement and implements the same
N
Keeps project operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
N
Review financial reports and statements to determine how Operations is performing against budgets
N
Strives to improve service performance.
N
Communicates a explicit and consistent message regarding operational goals to produce desired results on a continuous basis
N
Financial Management – capable of

📌 Property Lead Alibag (India)
🏢 Lodha
📍 India