Job DescriptionAt Sadhna.co, we believe wellness begins with being cared for. That care doesn't end at checkout. It extends to the moment a customer opens their order, and to every call in between.
nSometimes that moment gets delayed. An address is incomplete, a customer isn't home, a courier misses a step. We're looking for people who will step in at exactly that point, reach out with warmth, and make sure the order arrives.
nThis is a voice role. It's also a trust role.
nAbout the role
nYou will be the voice our customers hear when a delivery hasn't gone to plan. Your work is to understand what happened, resolve it with grace, and ensure the order reaches them, before it's returned to us.
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Reach out to customers whose orders are marked as undeliveredn
Understand the cause, correct the details, resolve any hesitation about the ordern
Coordinate with our logistics partners to reschedule delivery within the windown
Maintain accurate records of every conversation and outcomen
Follow through on pending shipments and escalate anything at risk, earlyn




Own your targets: successful deliveries, RTO reduction, call qualityn

nWho we're looking for
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A naturally warm, articulate communicator in Hindi, with comfortable Englishn
Someone who can turn a hesitant "no" into a confident "yes", without ever sounding like a scriptn
1–3 years in outbound calling, e-commerce logistics or customer care. Exceptional freshers are welcome.n
Familiar with Excel and CRM or dialer toolsn
Composed under volume, energised by explicit goalsn
Curious about how orders move, or quick to learnn

nWhat you'll find here
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Work that matters, visibly. Every order you save is a customer who stays.n
A small, considered team where your voice is heard by the people building the brand.n
A explicit path into our wider Customer Experience function as we grow.n

nTo apply, share your CV to and a few lines on a time you changed someone's mind on a ca

📌 Ndr Executive Ghaziabad (India)
🏢 Sadhna.co
📍 India