We are looking for a motivated and empathetic Debt Counsellor to support customers facing financial difficulties. The candidate will assess customers’ financial situations, provide suitable debt-management guidance, and help them develop practical repayment plans.
Key Responsibilities
Speak with customers to understand their financial situation and outstanding debts.
Provide skilled counselling and guidance on debt repayment options.
Review income, expenses, liabilities, and repayment capacity.
Help customers develop realistic repayment strategies.
Negotiate and coordinate with relevant stakeholders where required.
Maintain accurate customer records and follow up on agreed repayment plans.
Handle customer concerns professionally and confidentially.
Ensure all interactions comply with company policies and applicable regulations.
Meet assigned performance and customer-service targets.
Requirements
Any Graduate
fresher –5 years of experience in debt counselling, collections, banking, financial services, or customer support.
Robust communication and negotiation skills.
Good understanding of personal finance and debt-management concepts.
Empathetic, patient, and solution-oriented approach.
Comfortable working with targets and customer follow-ups.
Basic computer and MS Office skills.
Location: Gurugram | Full time | Immediate joiners preferred