We are looking for a motivated and detail-oriented Operations Executive (Fresher) to manage day-to-day order operations. The candidate will be responsible for customer order confirmation calls, coordinating shipment preparation through shipping partners and handling support tickets on shipping platforms.
Key Responsibilities
Call customers to confirm orders and delivery details.
Coordinate order preparation and dispatch with warehouse/packing team.
Create and manage shipments through Delhivery and Shiprocket portals.
Raise and follow up support tickets on shipping platforms for delivery, pickup, RTO, or tracking issues.
Monitor daily order status, shipping updates, and customer queries.
Maintain accurate records of orders, dispatches, and customer communication.
Coordinate with courier partners for smooth order deliveries.
Requirements
Fresher candidates are welcome.
Basic computer knowledge and communication skills.
Positive spoken Hindi and basic English communication.
Ability to handle customer calls professionally.
Basic understanding of Excel/Google Sheets is preferred.
Quick learner with positive coordination and problem-solving skills.
Preferred Skills
Customer handling skills
Attention to detail
Multitasking ability
Team coordination