The Operations Manager is responsible for overseeing daily operations of the CCTV and surveillance business, ensuring smooth execution of installations, monitoring services, and maintenance activities.

The role focuses on operational efficiency, service quality, and strict supervision of monitoring staff to ensure continuous attention to CCTV screens and zero security lapses.

Key Responsibilities

Operations & Project Management
Plan, coordinate, and supervise CCTV installation, monitoring, and maintenance operations
Ensure all projects and services are delivered on time and within approved budgets
Coordinate with sales and technical teams for smooth operational flow

Monitoring Operations & Staff Vigilance (Major Responsibility)
Ensure all CCTV monitoring staff remain fully attentive and focused on surveillance screens during duty hours
Conduct regular checks, audits, and spot inspections to verify continuous screen monitoring
Enforce monitoring discipline, SOPs, and shift-wise vigilance standards
Address negligence, distractions, or non-compliance immediately to prevent security breaches

Team Management
Supervise, train, and evaluate technicians and monitoring staff
Prepare duty rosters and shift schedules for monitoring teams




Conduct performance reviews and recommend corrective actions or training

Quality, Safety & Compliance
Ensure CCTV monitoring and installations comply with company policies and legal requirements
Maintain high service quality standards across all operational activities
Investigate incidents and implement preventive measures

Inventory & Vendor Management
Oversee inventory of CCTV equipment, servers, monitors, and accessories
Coordinate with vendors for procurement and cost control

Customer & Stakeholder Management
Act as the escalation point for operational and monitoring-related client issues
Ensure service-level agreements (SLAs) are met consistently

Reporting & Process Improvement
Prepare daily and monthly reports on monitoring effectiveness, staff performance, and incidents
Improve SOPs to enhance vigilance, response time, and operational efficiency.

Key Performance Indicators (KPIs)
Monitoring vigilance and compliance levels
Incident detection and response time
Staff discipline and adherence to SOPs
Customer satisfaction and SLA compliance

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Operational Manager Jalandhar
🏢 Webboosters India
📍 Jalandhar