We are looking for an experienced CRM Executive with 3–5 years of experience in the jewellery industry to manage customer relationships, orders, follow-ups, and coordination between customers and internal departments.
Key Responsibilities
Manage customer enquiries, orders, and regular follow-ups.
Maintain customer records, order status, and CRM data.
Coordinate with Sales, Production, CAD, Dispatch, and Accounts teams.
Track orders from order confirmation to production and final dispatch.
Prepare quotations, order details, and customer-related reports.
Handle customer queries and ensure timely resolution.
Follow up on pending payments, deliveries, and customer requirements.
Maintain daily/weekly MIS and CRM reports.
Ensure accurate and timely updating of CRM/software.
Maintain solid relationships with existing customers and support repeat business.
Required Skills
3–5 years of relevant experience in the jewellery industry.
Good knowledge of jewellery order processing and customer handling.
Excellent communication and follow-up skills.
Positive command of MS Excel and CRM software.
Strong coordination and problem-solving abilities.
Valuable knowledge of jewellery products, terminology, and processes will be preferred.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
📌 Crm Sitapura
🏢 Bhavya Gems & Jewels
📍 Sitapura
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