Operations Management
Own the end-to-end sea freight operations cycle — from DO collection and port coordination to final delivery
Establish explicit workflows and accountability across the operations team Monitor dwell times, transport turnarounds, and operational performance; identify and address delays before they escalate Build and maintain SOPs for critical operations processes
Client Communication
Set and enforce standards for proactive client communication across all active shipments.
Ensure clients receive timely, accurate, and consistent updates at every stage of the operations cycle Act as the escalation point for operational issues raised by clients; resolve with speed and ownership
Work closely with the CS cluster to ensure documentation and operations hand-offs are seamless
Transportation Coordination
Oversee transport planning and execution for all import and export consignments Manage relationships with transport vendors; ensure service levels are met and alternatives are always available.
Drive cost awareness in transport decisions without compromising on client commitments.
Team Development
Assess the team's strengths and develop them deliberately Coach the team on communication standards, accountability, and operational discipline.
Take an active role in hiring decisions as the function grows