We are seeking a motivated and energetic Customer Executive + Sales professional to join our team in the eCommerce industry. The ideal candidate will be responsible for managing customer inquiries, providing exceptional service, and driving sales growth. If you have a passion for customer service and sales, we would love to hear from you!
Key Responsibilities:
Customer Interaction: Handle customer queries via phone, email, and chat, ensuring high levels of customer satisfaction.
Sales Support: Assist in upselling and cross-selling products to enhance customer experience and increase sales.
Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information to customers.
Order Management: Process customer orders, track shipments, and resolve any issues related to order fulfillment.
Feedback Collection: Gather customer feedback and insights to help improve products and services.
Collaboration:
Work closely with the sales and marketing teams to develop strategies that enhance customer engagement and retention.
Qualifications:
Education: Bachelor’s degree or equivalent experience in a related field.
Experience: Minimum 6 months of experience in customer service or sales, preferably in the eCommerce industry.
Skills:
Excellent communication and interpersonal skills.
Solid problem-solving abilities and attention to detail.
Proficiency in using CRM software and Microsoft Office Suite.
Ability to work in a fast-paced environment and manage multiple tasks.
Advantages:
Competitive salary with performance-based incentives.
Opportunity for growth opportunities and development within the company.
Friendly and supportive work environment.
Employee discounts on products.