We are looking to hire Customer Operations Specialist to join our team. The role involves handling customer inquiries, providing support, resolving concerns, and delivering a positive customer experience through voice-based interactions.
Location: Chandigarh IT Park
Key Responsibilities
Handle inbound customer calls professionally and efficiently.
Understand customer requirements and provide accurate information.
Resolve customer queries and concerns in a timely manner.
Maintain a high level of customer satisfaction and service quality.
Record customer interactions accurately in internal systems.
Follow company processes, policies, and quality standards.
Work collaboratively with team members and support functions.
Meet performance and productivity expectations.
Eligibility
Graduate or Postgraduate in any discipline.
Good verbal and written communication skills in English.
Basic computer proficiency and typing skills.
Robust interpersonal and problem-solving abilities.
Ability to work in a fast-paced environment.
Prior customer service or call center experience is preferred but not mandatory.
Work Schedule
Night Shift
Rotational weekly offs
Compensation
Salary: Up to ₹20,100 per month
Night Shift Allowance
Performance-Based Incentives
Benefits
Paid leave as per company policy.
Health and wellness benefits as per company policy.
Career growth and learning opportunities.
Supportive and qualified work setting.
Pay: ₹15,000.00 - ₹23,000.00 per month
Benefits:
Commuter assistance
Health insurance
Paid sick time
Paid time off
Provident Fund