Key Responsibilities
Respond promptly and professionally to customer queries via phone, email, chat, and social media.
Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions.
Maintain accurate records of customer interactions, conversations, and transactions using CRM software.
Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues.
Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries.
Assist in improving customer support processes and share customer feedback with the relevant teams.
Contribute to the creation of help center articles, FAQs, and internal documentation as needed.

Required Skills & Qualifications




1–3 years of experience in a customer service or support role (preferably in e-commerce, IT, SaaS, telecom, or retail).
Excellent verbal and written communication skills in English .
Solid problem-solving skills and a calm, customer-first approach even in high-pressure situations.
Ability to handle multiple queries at once, manage time effectively, and prioritize tasks.

Job Types: Full time, Fresher
Contract length: 6 months

Pay: ₹15,000.00 - ₹30,914.91 per month

Application Question(s):
Are you ready for the Mota Varacha location?

Location:
Surat, Gujarat (Preferred)

Work Location: In person

📌 Cse Customer Service Executive Surat
🏢 WhiteStone Infotech
📍 Surat