Job Summary

We are looking for a friendly, skilled, and patient-focused Telecaller & Receptionist to manage front-desk operations, handle patient calls and enquiries, schedule appointments, and provide a smooth experience for patients and their attendants.

Key Responsibilities

Reception & Front Office
Welcome and assist patients, attendants, and visitors professionally.
Manage patient registration and appointment scheduling.
Handle incoming and outgoing calls efficiently.
Guide patients regarding doctors, departments, consultation timings, and hospital services.
Coordinate with doctors, psychologists, nursing, billing, and other departments.
Maintain accurate patient and visitor records.
Manage front-desk documentation and daily reports.
Ensure the reception area is organised and professional.

Telecalling
Make follow-up calls to patients regarding appointments and consultations.
Respond to enquiries received through phone, WhatsApp, website, and other channels.
Confirm, reschedule, and follow up on appointments.
Explain basic information regarding hospital services and consultation procedures.
Follow up with prospective patients and maintain enquiry records.
Handle calls politely while maintaining patient confidentiality.





Patient Support
Provide transparent and courteous communication to patients and attendants.
Address basic queries and direct medical/clinical questions to the appropriate professional.
Handle sensitive situations calmly and professionally.
Ensure patient information is kept confidential at all times.

Required Skills
Excellent communication and interpersonal skills.
Good spoken English and Kannada; Hindi is an added advantage.
Basic computer knowledge and proficiency in MS Office.
Valuable telephone etiquette.
Ability to multitask and work in a fast-paced hospital workplace.
Professional appearance and positive attitude.
Strong coordination and follow-up skills.
Empathy and patience when dealing with patients and families.

Qualification & Experience
Qualification: PUC / Diploma / Any Graduate.
Experience: 0–2 years in reception, telecalling, customer service, hospital front office, or a similar role.
Freshers with good communication skills may also apply.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:
Flexible schedule
Paid time off
Provident Fund

Work Location: In person

📌 Hospital Receptionist Bengaluru
🏢 Mind and Brain Hospital
📍 Bengaluru