30 Aug
|
U Cast Media
|
Hyderabad
30 Aug
U Cast Media
Hyderabad
Query Resolution: Answer questions regarding products, services, pricing, or policies promptly and professionally.
Complaint Management: Listen to customer concerns, troubleshoot problems, and provide appropriate solutions or compensations.
Data Management: Log all customer interactions, complaints, and feedback into Customer Relationship Management (CRM) software.
Feedback Collection: Conduct post-resolution follow-ups to measure customer satisfaction (CSAT) and analyze recurring issues.
Sales Support: Identify upselling or cross-selling prospects and promote current features based on customer needs
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
📌 Customer Care Executive Hyderabad
🏢 U Cast Media
📍 Hyderabad