JD
Lead and manage the complete telecalling team.
Set and monitor daily, weekly and monthly targets for the team.
Ensure timely calling and follow-up of all fresh leads.
Monitor lead → appointment → consultation → counselling → IVF conversion.
Allocate leads effectively and ensure no lead remains unattended.
Monitor agent-wise productivity, call volume and conversion.
Track postponed, no-show and non-converted patients and ensure systematic follow-up.
Coordinate closely with IVF Counsellors, Marketing, Digital Marketing, Front Office and Centre Managers.
Analyse lead quality and provide feedback to the marketing team.
Conduct regular call audits and improve call quality.
Train and coach telecallers on communication, IVF basics, objection handling and conversion techniques.
Identify poor-performing agents and implement performance improvement plans.
Develop effective calling scripts, follow-up processes and objection-handling strategies.
Monitor CRM/MIS data accuracy and ensure timely updates.
Prepare daily, weekly and monthly telecalling performance reports.
Identify reasons for lost leads, appointment cancellations and no-shows and implement corrective actions.
Escalate high-potential patients and repeated postponements to the appropriate team.




Maintain patient confidentiality and ensure skilled communication at all times.

Key Performance Indicators
Total leads received
Lead contact rate
Calls completed
Connected calls
Appointments booked
Appointment attendance %
Lead-to-appointment conversion %
Consultation conversion %
Counselling conversion %
IVF conversion %
Follow-up completion %
No-show conversion
Postponed patient conversion
Agent-wise productivity
Team target achievement
Call quality score

Candidate Profile
Bachelor's degree in any discipline.
5–8 years of experience in telecalling, inside sales, healthcare sales or customer conversion.
Experience managing a telecalling team is essential.
IVF/Fertility/Hospital experience strongly preferred.
Proven experience in lead generation, appointment booking and conversion.
Excellent communication and leadership skills.
Solid knowledge of CRM, Excel/Google Sheets and MIS reporting.
Target-oriented with robust follow-up and objection-handling skills.
Ability to motivate and manage a high-volume telecalling team.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Telecalling Head Thiruvananthapuram (India)
🏢 Lv2 Solution
📍 India