Online Customer Service Executive – Job Description

Position: Online Customer Service Executive

Responsibilities:
Respond to customer inquiries through phone, WhatsApp, email, and social media.
Provide accurate information about products, services, and orders.
Handle customer complaints professionally and resolve issues promptly.
Process orders, returns, and refunds as per company policies.
Maintain customer records and update information in the system.
Coordinate with sales and warehouse teams to ensure smooth service.
Follow up with customers regarding their queries and feedback.

Requirements:
Good communication skills in English and Malayalam.
Basic computer knowledge and internet skills.
Ability to handle customers politely and professionally.
Robust problem-solving and multitasking abilities.
Previous customer service experience is an advantage.

Salary: As per company standards.

Location: DIECUTS MART

Working Hours: As per company policy.

Job Type: Full time

Pay: ₹15,000.00 - ₹22,000.00 per month

Advantages:
Cell phone reimbursement
Food provided
Paid sick time

Work Location: In person

📌 Customer Care Executive Palarivattom
🏢 DIECUTS mart
📍 Palarivattom