We are hiring a Call Center Executive to handle inbound and outbound calls, assist patients with appointments, provide information about diagnostic services, resolve queries, and deliver an excellent customer experience.
Key Responsibilities
Handle patient calls professionally.
Book, reschedule, and cancel appointments.
Provide information on diagnostic tests and healthcare services.
Resolve patient queries and complaints.
Maintain customer records and coordinate with internal teams.
Follow up on appointments and reports.
Qualifications
12th or Graduate in any discipline.
Experience in customer service, call center, healthcare, or hospitality is preferred.
Freshers with Intermediate communication skills are welcome.
Required Skills
Basic communication skills in Hindi and English.
Customer-focused with robust interpersonal skills.
Basic computer and MS Office knowledge.
Ability to multitask and solve problems effectively.
Salary & Benefits
Competitive salary
Performance-based incentives
Health insurance
Provident Fund
Paid leave
Career growth prospects
Flexible schedule
Work Location: In-person
Pay: ₹13,500.00 - ₹13,550.00 per month
Advantages:
Versatile schedule
Health insurance
Leave encashment
Paid time off
Provident Fund