Core Responsibilities
Client Outreach
Make outbound calls to potential clients seeking visa services.
Information Sharing
Explain visa procedures, documentation requirements, and timelines clearly.
Lead Conversion
Persuade and guide clients to avail visa counselling and processing services.
Follow-ups
Maintain regular contact with clients to ensure smooth application progress.
Record Keeping
Update call logs, client details, and application status in databases.
Skills & Competencies
Robust communication and persuasive skills.
Basic knowledge of visa processes and immigration rules.
Customer service orientation with patience and empathy.
Ability to handle objections and resolve queries effectively.
Valuable organizational and multitasking abilities.
Daily Activities
Call prospective clients to introduce visa services.
Respond to inbound queries regarding visa applications.
Schedule appointments with counsellors or team leaders.
Track client interest and update CRM systems.
Report daily call outcomes to supervisors.