We are looking for a customer-focused Support Executive with Implementation experience to assist in deploying software solutions, onboard clients, and provide post-implementation support. The ideal candidate should have robust communication skills, technical aptitude, and the ability to troubleshoot and resolve client issues effectively.

Key ResponsibilitiesImplementation & Onboarding
Assist in software/product implementation for new clients
Coordinate with clients to gather requirements and configure the system accordingly
Conduct product demos, training sessions, and onboarding support

Customer Support
Provide technical and functional support to clients via calls, email, or ticketing systems
Diagnose, troubleshoot, and resolve product-related issues
Ensure timely resolution and follow-up on client queries

System Configuration
Configure applications based on client requirements
Assist in data setup, migration, and validation
Ensure smooth go-live and transition to support phase

Issue Tracking & Documentation
Log and track issues using ticketing tools
Maintain proper documentation of issues, solutions, and processes




Escalate complex issues to the technical team when needed

Client Relationship Management
Build solid relationships with clients and ensure high satisfaction
Gather feedback and suggest product improvements

Requirements & Qualifications
Bachelor’s degree in IT, Computer Science, or related field
Minimum 1+ year of experience in support, implementation, or customer service role
Basic understanding of software applications / SaaS platforms
Familiarity with SQL (basic queries) is a plus
Experience with CRM or ticketing tools
Strong communication and problem-solving skills

Key Skills
Client Onboarding & Implementation
Technical & Functional Support
Troubleshooting & Issue Resolution
Communication & Customer Handling
Documentation & Reporting

Job Types: Full time, Permanent

Pay: ₹150,000.00 - ₹500,000.00 per year

Shift:
Day shift

Work Days:
Monday to Friday
Weekend availability

Experience:
total work: 2 years (Preferred)

Language:
English (Preferred)

Location:
Marol, Mumbai, Maharashtra (Preferred)

Work Location: In person

📌 Support Executive Marol
🏢 Maxus Technologies
📍 Marol