Job Title: Executive – Support

Reporting to : Team Leader

Division/Department: Support

Location: Vikhroli, Mumbai

Experience: Fresher or min 6 months

Education: Graduate

Language: English

Job Responsibilities:-
Handles the customer requests and complaints.
Provide appropriate solutions and alternatives within the time limits.
Follow up to ensure resolution.
Follow communication procedures, guidelines and policies.
Provide resolution with the basic knowledge and skill.

Skills required :-
Robust verbal and written communication skills.
Proficiency in Microsoft Office applications (Excel, Word, Outlook, etc.).
Ability to work in a 365-day operational support workplace, including weekends and holidays.
Willingness to work across different support processes (Email, Chat, Voice, and L1 Support) based on business requirements.
The work schedule includes 6 working days in the first week, followed by 5 working days per week, with 2 rotational week-offs (No fixed weekly off)

Pay: ₹240,000.00 - ₹300,000.00 per year

Perks:
Health insurance
Leave encashment
Provident Fund

Education:
Bachelor's (Preferred)

Language:
English (Required)

Work Location: In person

📌 Customer Care Executive Vikhroli (India)
🏢 ODeX India Solutions
📍 India