We are #hiring for Manager Key Accounts at DTDC Express Limited Title: Key Account Manager (KAM)Job Description: As a Key Account Manager (KAM) in the Ecommerce Vertical, your primary focus involvesmanaging and nurturing client relationships, increasing the Share of Wallet, and facilitatingseamless collaboration across internal teams. Additionally, you'll cultivate positive clientexperiences, ensuring strong business retention while actively seeking growth opportunities. This role requires outstanding communication skills, swift responsiveness, and a steadfastcommitment to delivering excellent service support. Handling high-profile enterprise accounts,your role significantly influences maintaining and strengthening our firm's relationships withthese clients. Key Responsibilities:▪ Manage and nurture client relationships within the Ecommerce Vertical,



focusing onincreasing Share of Wallet and ensuring client satisfaction.▪ Collaborate seamlessly with internal teams to address client needs promptly andefficiently.▪ Develop a comprehensive client success roadmap outlining the entire client experienceacross various touchpoints, including the client engagement model, service precision, and SOP management.▪ Regularly conduct weekly/monthly business reviews with clients, emphasizing andenhancing the service delivery experience.▪ Escalate and resolve client-raised concerns promptly and effectively.▪ Monitor performance against service level agreements, identifying and addressingpotential issues for timely resolution.▪ Maintain exceptional service quality, consistently exceeding client expectations at everytouchpoint.▪ Manage enterprise-level accounts with reputed brand names, understanding theirbusiness potential and ensuring the firm's solid association with these clients.▪ Act as a liaison between the logistics firm and clients, ensuring effective communicationand a deep understanding of their logistics needs.▪ Collaborate closely with the Sales and Operations teams to a

📌 Key Account Manager (Haryana)
🏢 DTDC Express
📍 Haryana