Team Management: Manage a team of executives. Monitor attendance, leaves and shift adherence.
Floor Operations: Handle Live calls/escalations and maintain floor discipline. Has to speak renewal calls and recent lead calls
Enter recent lead calls on CRM and Payment follow-up calls
To associate with Expiry calls, Hold lead verification calls, Customers welcome calls, Installation feedback calls, General Feedback calls
Reporting: Prepare daily/weekly Reports: Team Performance, attrition, adherence. Share with Operations Manager.
Employee Engagement: Motivate Team, Resolve Grievances, Conduct huddles & meetings.
Pay: ₹12,000.00 - ₹15,000.00 per month
Perks:
Paid sick time
Paid time off
Provident Fund
Work Location: In person
📌 Voice Process Team Leader Puducherry
🏢 C Fiber Communications
📍 Puducherry
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.