About the Role

We are looking for a proactive and empathetic Student Happiness Officer (SHO) to ensure a positive and engaging experience for our students throughout their learning journey. The role involves building robust relationships with students, addressing their concerns, monitoring their engagement and satisfaction, and coordinating with internal teams to ensure timely resolution of issues.

Key Responsibilities
Act as the primary point of contact for students regarding their academic and non-academic concerns.
Build robust relationships with students and ensure a positive overall student experience.
Regularly connect with students to understand their concerns, feedback, and expectations.
Monitor student engagement, attendance, participation, and overall satisfaction.
Proactively identify students who may require additional support or attention.
Handle student complaints and concerns professionally and ensure timely resolution.
Coordinate with academic, operations, placement,



and other internal teams to resolve student issues.
Conduct regular student check-ins and feedback sessions.
Maintain proper records of student concerns, feedback, actions taken, and resolutions.
Follow up with students after resolving issues to ensure their satisfaction.
Support student retention by identifying dissatisfaction or disengagement at an early stage.
Assist in organizing student engagement activities, events, workshops, and community initiatives.
Collect and analyze student feedback to identify areas for improvement.
Communicate significant updates, announcements, and information to students.
Ensure students are aware of available academic, career, and support resources.
Escalate critical or recurring issues to the concerned team or management when required.
Contribute ideas and initiatives to continuously improve the student experience.

Work Location: In person

📌 Student Happiness Officer Kozhikode
🏢 Haris&Co.
📍 Kozhikode