Manage and supervise Reception, OPD and IPD front office staff; allocate duties and prepare duty rosters.
Set performance standards, monitor staff performance, provide guidance, and motivate the team.
Conduct staff induction, training, departmental meetings, and in-service training as required.
Attend Management meetings and communicate relevant instructions to the concerned staff.
Ensure smooth patient registration, admission, discharge, bed allocation, and patient flow.
Maintain and improve bed occupancy through effective bed management and admission procedures.
Resolve OPD/IPD patient and attendant queries and complaints promptly.
Coordinate with Cash Billing, Insurance, and ECHS departments regarding billing, approvals, and patient entitlements.
Ensure accuracy of patient registration, admission, and financial information through regular review and audits.
Communicate hospital admission rules, policies, procedures, and services to patients, relatives, and visitors.
Liaise with Nursing, Emergency, Maternity, OPD, OT and other departments for smooth patient care and admissions.




Monitor front desk operations and recommend improvements for efficiency and patient satisfaction.
Ensure adherence to hospital policies, skilled standards, SOPs, and confidentiality requirements.
Implement and monitor Quality Policies, SOPs, and NABH guidelines within the department.
Participate in quality audits, corrective actions, and continuous improvement initiatives.
Report reception-related operational issues and concerns to Management.
Maintain effective communication between employees, patients, departments, and Management.

Qualification & Experience
Qualification: Bachelor's or Master's Degree in Hospital Management / Healthcare Management / Hospital Administration.
Experience: 5–6 years of relevant experience in hospital Front Office, Patient Services, OPD/IPD, Admissions, or Hospital Administration.
Robust communication, leadership, coordination, and patient-handling skills.
Working knowledge of hospital processes, billing/insurance/ECHS coordination, and NABH standards preferred.

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Opd Ipd Incharge Dera Bassi
🏢 INDUS INTERNATIONAL HOSPITAL
📍 Dera Bassi