Job Description

Overview:

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The primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agents demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.

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Responsibilities:

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The primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agent‘s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.

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Qualification / Experience:

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Graduate
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Aggregate scorecard for the last 06 months shouldn’t be less than “B Grade”
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Should not be on PIP
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MS Office and positive Reporting Skills
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Excellent Communication and Interpersonal Skills
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Teamwork, Discipline, and Time Management
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Desired:

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Solid Communication
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Analytical Skills
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Target Oriented
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Pressure Handling
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📌 Compliance Executive Mumbai (India)
🏢 Sembridge
📍 India