We are looking for a Product Support Engineer to provide technical support to customers, troubleshoot product-related issues, conduct product demonstrations, and ensure smooth product usage. The candidate will work closely with Development and QA teams to identify, investigate, and resolve technical issues.
n
n
Key Responsibilities
n
n
Provide technical support and troubleshooting for product-related issues.
n
Analyze customer issues and identify root causes.
n
Handle support tickets and ensure timely resolution.
n
Coordinate with Development and QA teams for complex issues.
n
Reproduce, document, and track software bugs.
n
Assist customers with product features and technical queries.
n
Conduct product demonstrations for clients and explain product features, functionality, and usage.
n
Monitor recurring issues and suggest product improvements.
n
Maintain proper documentation of issues, solutions, and FAQs.
n
Ensure customer issues are resolved within defined timelines.
n
n
n
Required Skills
n
n
Valuable understanding of software applications and troubleshooting.
n
Basic knowledge of React.js, .NET Core, and MS SQL Server .
n
Understanding of APIs, databases, and web applications.
n
Valuable problem-solving and analytical skills.
n
Ability to understand and debug technical issues.
n
Fluent in English with solid verbal and written communication skills.
n
Strong client communication and customer-handling skills.
n
Basic knowledge of ticketing/support tools is preferred.
n
n
n
Experience
n
1–3 years of experience in Product Support, Technical Support, Software Support, or a similar role.
n
n
Education
n
Bachelor’s degree in Computer Science, IT, or a related field .
📌 Product Support Engineer Ahmedabad
🏢 Universal Software
📍 Ahmedabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.