Job Description

Process Associate – Retail Operations

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About Us

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Indian Silk House Agencies is a 55-year-old ethnic wear retail brand with 66 stores across 60 cities . We have a strong offline retail presence along with a growing e-commerce platform, offering sarees, jewellery, kidswear and other ethnic products across India and internationally.

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As we continue our national expansion, we are strengthening our Retail Operations team with process-driven professionals who can ensure smooth, consistent and efficient store operations across locations.

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Job Role

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The Process Associate – Retail Operations will be responsible for managing and coordinating day-to-day store operations , ensuring process adherence, timely execution of business initiatives and smooth communication between the corporate office and retail stores.

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This is a hands-on role requiring solid follow-up, coordination, reporting and execution skills, with a key focus on store operations, campaigns, SOP compliance and operational discipline.

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Key Responsibilities

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- Coordinate with stores on a daily basis regarding sales, operations, staffing, stock and other business requirements .
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- Monitor and follow up on day-to-day store operations to ensure smooth functioning.
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- Ensure timely communication and execution of business updates, policies, processes and operational guidelines across stores.
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- Track store-level data including sales, stock movement, operational issues and compliance reports .
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- Follow up with stores for daily/weekly reports, stock audits and other operational requirements.
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- Coordinate and support stores in the execution of campaigns, promotions, launches and seasonal activities .
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- Ensure campaigns and promotional activities are executed on time and as per the defined guidelines .
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- Handle and resolve day-to-day operational queries raised by store teams and coordinate with relevant departments when required.
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- Monitor adh

📌 Process Associate (Kolkata)
🏢 INDIAN SILK HOUSE AGENCIES
📍 Kolkata