Job Description

We are seeking a Program Specialist to join our Managed Service Provider (MSP) organization in Bengaluru or Chennai, India. In this role, you will support prospective clients during the critical onboarding phase while working the NORAM shift. You will serve as a key point of contact, ensuring seamless program coordination and exceptional client experiences. The ideal candidate will be organized, productive, and professional, with the ability to manage multiple priorities in a rapid-paced workplace.
Coordinate program activities and timelines for prospective clients, ensuring all deliverables are met on schedule
Serve as the primary point of contact for assigned clients, addressing inquiries and providing timely support
Manage client onboarding processes, including documentation, system access provisioning, and orientation activities




Track program progress using ticketing systems and CRM platforms, maintaining accurate and up-to-date records
Identify and escalate issues or roadblocks to appropriate teams, ensuring swift resolution
Prepare and distribute program status reports, meeting summaries, and client communications
Collaborate with internal teams (technical, sales, and operations) to ensure client satisfaction and program success
Maintain detailed documentation of client interactions, requirements, and customization requests
Support the development of client-specific program plans and implementation strategies
Adapt to the NORAM shift schedule and manage time zone differences effectively

📌 Program Specialist Noram Shift Prospective Client Msp, Bengaluru / Chennai
🏢 Allegis Global Solutions
📍 Bengaluru