JLL supports the Whole You, personally and professionally.
Property & Asset Management
Manager - Operations/Sr. Operations
Objective of the role:
undefinedo Manages Site Operations to focus on the following benchmark pillars while they perform their assigned goals
- Brand
- Clients
- People and Values
- Platform
Key Responsibilities
1. Operational Excellence and Quality Management
Ensure all properties meet or exceed defined quality standards
Implement and maintain effective property management systems
Achieve target scores in internal and external audits
Successfully manage transitions from project teams to operations & maintenance teams
Proactively manage site operations and maintenance activities
Effectively handle escalations
2. Client Relationship Management
Maintain regular interaction and review sessions with clients
Ensure timely sharing and review of Daily Management Reports (DMRs) and Monthly Management Reports (MMRs)
Achieve high client satisfaction scores
3. Vendor Management
Conduct regular vendor performance reviews and evaluations
Ensure vendors meet quality and service level standards
4. Technology Implementation and Innovation
Drive the implementation of IT tools and AI in day-to-day operations
Support the rollout and implementation of SOPs, Preventive and Reactive Complaint Management Software, and other IT tools (e.g., KADence, CMO, FSI Go, etc.)
5. Compliance and Risk Management
Assist in maintaining and renewing site-related Building Statutory Compliances
Support administrative, compliance, and legal documentation requirements
Ensure timely completion of snagging and de-snagging verification assignments
6. Financial Performance
Monitor and ensure timely submission of invoices to clients
Track payments from clients and maintain strict DSO (Days Sales Outstanding)
Monitor and control payroll inputs and related allocation queries