Position: Store Manager - Retail (Gold & Diamond Jewellery)

Department: Retail Operations
Location: Bokaro
Employment Type: Full-Time
Experience: 5-7 Years
Qualification: Graduate in any discipline (mandatory)
Industry Preference:Gold & Diamond Jewellery Retail (preferred)
Salary: ₹40,000 - ₹45,000 per month (Based on experience and interview performance)

Job Summary

Key Responsibilities (KRAs)

1. Sales & Business Development
- Drive monthly, quarterly, and annual sales targets.
- Monitor daily sales performance and implement strategies to achieve business goals.
- Increase conversion rate, average bill value (ABV), and units per transaction (UPT).
- Promote high-value product categories and maximize profitability.
- Ensure achievement of store KPIs and productivity targets.

2. Customer Experience
- Deliver exceptional customer service and create a premium shopping experience.
- Build long-term relationships with customers through regular engagement and follow-ups.
- Resolve customer concerns professionally and promptly.




- Ensure every customer receives personalized product recommendations.
- Maintain high customer satisfaction and encourage repeat business.

3. Team Leadership & People Management
- Lead, motivate, coach, and develop the store team.
- Conduct daily briefings and performance reviews.
- Allocate responsibilities and monitor team productivity.
- Ensure proper grooming, discipline, and skilled behavior among employees.
- Identify training needs and improve product knowledge and selling skills.

4. Store Operations
- Ensure smooth day-to-day store operations.
- Maintain visual merchandising standards and store presentation.
- Ensure proper opening and closing procedures are followed.
- Monitor housekeeping, safety, and overall store ambiance.
- Maintain store discipline and professional decorum at all times.

5. Inventory & Stock Management
- Ensure accurate inventory management and stock reconciliation.
- Monitor stock availability and coordin

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