Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Advanced Operations Support Group is one of the main arteries of the K2 Managed Services Offering. Our combined teams provide 24x7x365 monitoring and operational support for all Total Care clients. The main objectives of the Advanced Operations team is to assist the NOC (Network Operations Center), Desktop Support and Help Desk with escalations that will result in swift resolutions before they become service impacting incidents. Our team is expected to make sure that all client infrastructure that includes but is not limited to servers, switches, firewalls, access points, UPS’s are online and operational 24x7.
Various 1st, 2nd, 3rd shifts for weekdays and weekends available.

ROLES & RESPONSIBILITIES:
KNOWLEDGE, SKILLS & ATTRIBUTES:
- _ Ability to work specific shift hours._
- _ The ability to prioritize and determine resolution can be completed efficiently._
- _ Critical thinking and quick decision making._




- _ Special Project work as required by the needs of our clients or other departments._
- Experience using ticketing, monitoring and remote management tools such as: ServiceNow, Logic Monitor, Tanium, NinjaOne and Auvik.
- Handle escalated support requests and incidents from Help Desk and NOC, providing technical guidance and expertise to resolve issues.
- Troubleshoot and resolve technical issues related to hardware, software, network, and other IT infrastructure components with familiarity with Network technology like Routers/ Switches/ Firewalls/ Load balancers/ Circuits
- Perform routine maintenance tasks, such as system updates, patch management, and backup checks and test restore.
- Assist with interdepartmental and clients with user account management, password resets, and access control changes.
- Proactively manage clients' IT systems to identify and resolve potential issues before they

📌 Advanced Operations Engineer (Delhi)
🏢 Opensity Solutions
📍 Delhi