Technical Solutions Consultant, Meta Business Agent Responsibilities:
- Deliver a high-touch resolution experience for Meta's most strategic Business Messaging Partners
- Breakdown and resolve complex, ambiguous, technical (Meta Business Agent, API Integrations, Webhooks, Delivery) issues for high-touch customers using internal debug tools and log analysis to determine the root cause
- End-to-end issue resolution, filing bugs, documenting repro steps and partnering with cross-functional partners to see the issue through to resolution
- Drive scale across the support funnel, enabling front-line human & AI agents to resolve issues earlier and closer to the customer
- Act as a trusted advisor on the Meta Business Agent product
- Improve the end-to-end support funnel by optimizing internal and external support processes
- Refine the support agent experience with clear resolution paths and feedback that improves ticket resolution
- Maintain knowledge bases, documentation,



and training materials so that support teams can effectively support emerging Meta Business Agent features and capabilities
- Identify common issues and develop reusable workarounds, documenting and sharing them to drive scale across the funnel
- Partner with XFN Product and Engineering on go-to-market for recent Meta Business Agent features, covering product training and operational readiness
- Drive "shift left" initiatives that streamline and standardize support flows, moving resolution closer to the customer
- Turn front line signal into product impact: influencing the Meta Business Agent roadmap on behalf of customers
- Translate data, feedback, and customer signals into actionable insights that influence the Meta Business Agent roadmap
- Champion the VOTC, articulating pain points and turning them into measurable product improvements
- Build cross-functional partnerships (Product Management, Engineering, Partnerships) aligning teams and holding them accountable for their deliverables
- Recommend tool

📌 Technical Solutions Consultant, Meta Business Agent (Gurugram)
🏢 Meta
📍 Gurugram