To lead the overall clinic operations, drive revenue growth, ensure exceptional patient experience, maintain team discipline, and achieve monthly business targets while upholding Gleuhr’s service and treatment standards.
Key Responsibilities
Sales & Revenue
- Achieve monthly clinic revenue and collection targets.
- Drive package conversions through effective team coaching.
- Monitor counsellor performance, conversions, and follow-ups.
- Ensure zero loss of hot leads and walk-in opportunities.
- Conduct daily sales reviews and action planning.
Operations Management
- Manage day-to-day clinic operations smoothly.
- Ensure SOP compliance across reception, counselling, doctors, and therapists.
- Maintain clinic hygiene, ambience, and patient flow.
- Ensure optimum appointment scheduling and resource utilization.
Team Leadership
- Lead and motivate doctors, counsellors, therapists, reception, and housekeeping teams.
- Conduct daily huddles and weekly performance reviews.
- Manage attendance, discipline, grooming, and productivity.
- Coach low performers and build future leaders.
Patient Experience
- Ensure premium client experience from entry to exit.
- Resolve escalations and patient concerns promptly.
- Monitor patient feedback and implement improvements.
- Ensure follow-ups and retention activities are executed effectively.
Audit & Compliance
- Ensure adherence to all operational and clinical SOPs.
- Maintain accurate records, stock controls, and documentation.
- Coordinate internal audits and implement corrective actions.
- Ensure compliance with company policies and regulatory requirements.
Inventory & Assets
- Monitor stock levels and prevent shortages.
- Ensure proper usage and maintenance of machines and equipment.
- Minimize wastage, leakage, and operational losses.