We are looking for an experienced and qualified Guest Relations Officer (GRO) to deliver exceptional guest service and ensure every guest enjoys a warm, welcoming, and memorable experience throughout their stay.
Key Responsibilities
Welcome and greet guests professionally upon arrival.
Assist guests with check-in, inquiries, requests, and general information.
Build and maintain excellent communication and positive relationships with guests.
Handle guest concerns, complaints, and special requests promptly and professionally.
Coordinate with the Front Office, Housekeeping, Food & Beverage, and other departments to meet guest needs.
Provide accurate information about hotel facilities, services, activities, and local attractions.
Follow up with guests to ensure complete satisfaction during their stay.
Maintain accurate guest records and relevant documentation.
Assist with VIP guest arrangements and special requests.
Promote hotel services and facilities when appropriate.
Maintain a high standard of professionalism, grooming, and customer service at all times.
Requirements
Minimum 3 years of experience in Guest Relations, Front Office, Hospitality, or a similar role.
Excellent English communication skills.
Robust interpersonal and customer service skills.
Skilled appearance with a positive and friendly attitude.
Ability to handle guest complaints and challenging situations calmly and efficiently.
Good organizational and problem-solving skills.
Ability to work effectively as part of a team.
Flexibility to work shifts, weekends, and public holidays as required.
Salary & Advantages
Salary: Negotiable based on experience and qualifications.
Service Charge: Applicable as per company policy.
📌 Walk In Guest Relations Officer Maldives Kochi
🏢 Swagatham Global Connect
📍 Kochi
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