Provide first-level support to MIS users.
Act as the single point of contact for MIS-related incidents and service requests within the defined scope.
Support users with dashboard access and availability-related queries.
Assist users with standard reporting-related queries.
Perform initial troubleshooting and diagnosis of MIS issues.
Perform basic SQL-based validation and investigation.
Perform basic ETL-related troubleshooting and validation.
Handle recurring and known issues using documented SOPs and KEDBs.
Capture and maintain appropriate ticket/support records.
Identify recurring issues and escalate them for further investigation.
Coordinate with L2/L3 technical and application teams for issues beyond L1 capabilities.
Support communication and status updates to users.
Maintain appropriate operational documentation and knowledge articles.
Support reporting and MIS support governance activities.
📌 Urgent Opening For Data Analyst In Navi Mumbai
🏢 Clover Infotech
📍 Mumbai
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