Roles and Responsibilities :
Handle customer inquiries and resolve issues through various channels.
Provide excellent chat support and respond to customer queries via chat process.
Offer semi-voice support to customers requiring assistance.
Resolve email-related issues and provide timely solutions.
Collaborate with internal teams to enhance customer satisfaction.
Maintain accurate records of customer interactions and issue resolutions.

Job Requirements :
Experience in customer support, preferably in a similar role.
Proficiency in handling multiple tasks simultaneously, including chat support and problem-solving.
Familiarity with chat processes and semi-voice procedures is desirable.
Excellent communication skills are required for effective interaction with customers.
Ability to work effectively in a quick-paced workplace with solid time management skills.
Knowledge of email support and resolution techniques is an added advantage.

📌 Customer Support Executive Mumbai
🏢 Bhanix
📍 Mumbai