ROLE OVERVIEW

We are looking for a hands-on Clinic Operations & Patient Relations Manager to run the day-to-day functioning of the clinic end-to-end. This role owns operations — stock, housekeeping, and staff coordination — while also being the face of the clinic for enquiring patients, responsible for counselling them and converting enquiries into confirmed treatments and memberships. This is a high-ownership, high-visibility role suited to someone equally comfortable managing people and processes, and closing a sale.

KEY RESPONSIBILITIES

Clinic Operations
Manage stock and inventory of medicines, oils, and consumables — track usage, reorder in time, and prevent stock-outs or wastage.
Oversee housekeeping standards across therapy rooms, consultation rooms, and common areas, ensuring the clinic is always presentation-ready.
Ensure therapy rooms are set up, equipped, and turned around properly between patients.
Coordinate with vendors and suppliers for timely procurement of clinical and non-clinical supplies.

Staff & Schedule Coordination
Coordinate daily schedules and allocation of therapists to patients and therapy rooms.
Coordinate with doctors on consultation slots, patient flow, and follow-up scheduling.




Supervise front-desk and reception staff — appointment booking, phone/WhatsApp enquiries, and walk-in handling.
Manage attendance, discipline, and day-to-day performance of therapists and support staff.
Be the single point of contact who keeps doctors, therapists, and front desk working in sync through the day.

Patient Counselling & Sales
Counsel walk-in and enquiring patients on suitable treatments, therapy plans, and membership packages.
Convert consultations and enquiries into confirmed bookings, therapy packages, and membership sign-ups.
Explain pricing, packages, and payment options clearly and confidently, and close payments.
Follow up on pending enquiries and leads to maximise conversion.
Work towards monthly footfall, conversion, and revenue targets set by management.

Administration & Compliance
Use the clinic management software for scheduling, invoicing, and basic reporting.
Maintain petty cash, daily collections, and basic administrative records.
Ensure hygiene, waste-disposal, and clinic protocols are followed by all staff.
Flag issues — staffing, stock, patient complaints, or facility — to management promptly, with solutions.

📌 Clinic Operations Cum Patient Relations Manager Hyderabad
🏢 Pranaveda Ayurveda And Wellness Private
📍 Hyderabad