Kotak Mahindra Bank Customer Service Executive

Position: Customer Service Executive

Company: Kotak Mahindra Bank

Employment Type: Full time

Experience: Minimum 6 Months

Qualification: Graduate in any discipline

Salary: 18,000/- in hand

Job Description

Kotak Mahindra Bank is hiring enthusiastic and customer-focused graduates for the position of Customer Service Executive. The role involves handling customer interactions, understanding their requirements, providing appropriate banking-related assistance, and ensuring a smooth customer experience.

Key Responsibilities
Handle customer queries through voice/customer service channels professionally and efficiently.
Understand customer concerns and provide accurate information and suitable solutions.
Assist customers with basic banking products, services, account-related queries, and requests.
Maintain a high level of customer satisfaction and follow prescribed service standards.
Ensure accurate documentation and updating of customer information wherever required.




Escalate complex or unresolved customer issues to the appropriate team.
Follow bank policies, compliance guidelines, and standard operating procedures.
Maintain professionalism, courtesy, and a positive attitude while communicating with customers.
Achieve assigned service quality and performance targets.

Eligibility Criteria
Graduate from a recognized university in any discipline.
Minimum 6 months of relevant experience, preferably in customer service, banking, BPO, telecalling, or voice process.
Versant Score: 4 or above.
Valuable verbal communication and customer-handling skills.
Basic computer knowledge and ability to work on multiple systems.
Candidates should be customer-oriented, confident, and willing to work in a target-driven setting.

Compensation

18,000/- per month in hand, subject to applicable company policies and deductions.

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