Job Summary

We are looking for an extraordinary candidate who can demonstrate excellent communication skills, decision making skills, attention to detail, and research skills to become part of a dynamic team providing and exceptional customer experience. Successful candidates will work in a rapid paced, quality-oriented work environment. This group handles Fraud Visa Debit Card claims. Customer transactions are investigated, monitored, and resolved by this team. As a Financial Crimes Specialist the team member will resolve claims and notify the customer of the results in accordance with Regulation E guidelines. One will be required to use multiple online computer systems with technical proficiency. Excellent decision-making skills are necessary to conduct a thorough investigating of claims/questionnaires while documenting and researching all required information to assist in resolving the claim.
The nature of claims handled can be complex; therefore the ability to review information from multiple sources, attention to detail,



and the ability to apply regulatory and VISA rules to the claim decision is critical

Responsibilities

Essential Qualifications Skills
Excellent research, analytical and problem-solving skills with strong attention to detail
Solid verbal written communication, interpersonal, and collaboration skills
Proven ability to learn and apply recent information
Able to multi-task to accomplish tasks effectively
Able to interpret the documents or the requests received
Excellent data entry skills
Valuable Math and accounts skills
Ability to work quickly accurately while maintaining acceptable standards of workmanship
Strong Ability to apply regulatory and VISA rules to the claim decision

Desired Skills
Highly motivated with robust organizational and analytical skills and attention to detail
Flexibility to work different shifts and to work overtime
Ability to succeed in a team environment
Ability to learn quickly and transfer knowledge

📌 Associate Fraud & Claims Operations Representative Hyderabad
🏢 Wells Fargo
📍 Hyderabad